支持微信支付、支付宝支付和银联支付

Once you submit the form, we will contact you and send you the online application. Once the application is submitted, it normally takes 1-3 business days to start accepting your first online payment, but can take longer due to underwriting out of our control, or if something is incorrect or missing from the application.

For security reasons and fraud prevention, your first payment will be deposited into your bank account after 10 business days.

After that initial holding period is over, any future credit card or eCheck (ACH) payments normally take up to 3 business days to enter your bank account.

The standard platform fee for making an online debit or credit card payment is 2.95%. It is $1.99/transaction for eCheck transfers. These fees may vary up or down depending on a number of factors that are calculated automatically (payment amount, history, card type, bank, etc…).

You do not pay the fees, your tenants do as an online platform fee. They will clearly see the amount before making any payment.

Most banks do not charge you or the tenant for outgoing or incoming ACH transfers.

Yes. If the rent owed is $1,000, you will receive $1,000 in your bank account. The small platform fees are paid for by the tenant.

There is a one-time application fee of $49 per bank account to start accepting online payments. This non-refundable payment covers the cost of processing the application, underwriting, and setting up your account. If your merchant application is not approved, you will not be charged.

There are no other monthly fees or minimums.

Since you are not paying for the platform fees (your clients and tenants are), there are no merchant statements. You can run and export a Payment Received report in DoorLoop to see all your payments collected within any time period.

The tenant will receive an email that they need to login to their online portal and update the credit card on file, or fix the issue. If they do not fix it within a certain time period, you can add late fees to their invoice.

DoorLoop will not try to charge the card again.

Your tenant will get an email that the ACH transaction was declined. They will need to add money into their bank account, and process the payment again.

You will be charged a $25 insufficient funds fee every time the payment is declined (this is out of our control). If it’s legal in your State, and in your rental agreement, you may consider adding a $25 insufficient funds fee (or higher) to their invoice to help you recoup the time and cost.

Credit card payments are still a great way to receive rent, especially if the tenant can’t afford the payment today, but they can afford putting it on their credit card.

If your tenant does a chargeback and submits a dispute, you will typically receive a letter in the mail from the credit card provider with a deadline to submit your response. You may also receive an email.

We recommend sending the following:

1. Signed lease agreement that shows the payment amount, payment date, start and end date.
2. A screenshot of the payment agreement form on DoorLoop showing proof they agreed to online payments and submitted the information themselves.
3. History of rent payments.
4. Any other information necessary.

This is also a great time and reminder to add a policy in your lease agreements for all future disputes.

Once the money is in your account, it is nearly impossible for the money to be reversed. There can always be exceptions we don’t know about, but we have never heard of this happening.

You will give your tenant access to their online portal where they can login and make a one-time payment, or setup an automated recurring payment. You can require them to pay rent in full, or allow them to enter a partial payment amount. You can also add automatic late fees to their charges.

In DoorLoop, you can select which account each payment should be deposited into. If you have different bank accounts for different properties, we make it easy to open a RapidRent account for each.

You can automatically add a late fee either as a fixed amount, or a percentage of their outstanding balance, as well as decide how many days your tenants can be overdue before we automatically add them to the rent charge.

You can even set a maximum late fee amount, or a minimum balance to apply late fees. For example, “Charge my tenant a $50 late fee if rent is overdue by 3 days.”

Please visit our help center to find tutorials on adding late fees.

Yes. Once you create a RapidRent account, you can enable or disable online payments (credit card, debit card, and eCheck) for any tenant, property, or lease. Tenants can still pay however you like.